Angel of Light

Disclaimer:

The law requires me to tell you that all paranormal items, spells and readings should be purchased for entertainment purposes only. You MUST be 18 years old or older to buy. Seller is not responsible for any experiences or lack of experiences that may or may not occur from the item of purchase. This item in no way or form should substitute for professional care, any medical, financial, or emotional care. There is no miracle cure or fix attached to this item, you must want the changes or happening upon yourself.

CUSTOMER SERVICE POLICY

Welcome

Customer Service

I want you to be completely satisfied with every purchase you make at Angel of Light ; however I must instruct you implicitly that although I am a witch, I am not a miracle worker. I do not offer guarantees. It is not possible given the nature of magic.

A few words of caution: I cannot heal you from serious illness or protect you if someone is stalking you or has previously caused you any kind of physical harm. If something like this has happened you must contact the proper authorities, as well as if you need a Doctor, please see one! I am not saying this to shatter your hopes & dreams, I just want you to be realistic in your desire & intent.

As for how I will work with you, please read the following:

Once you are my client you will have access to me through email and you can communicate with me freely, though please understand that I do have other clients, as well as a personal life. I do occasionally like to take a day off (usually Saturday), so if several days pass between you hearing from me, do not panic!

I will not contact you to tell you when your spell has been cast, you must keep up with me if you so chose. I have too many clients to email updates. In fact once I cast your spell there is really nothing for me to report to you but I like to be available in case you need guidance or have questions.

I ask that you not inundate me with messages and emails. Please do not abuse my accessibility. If I get more than one email from you per day that is excessive. Imagine if everyone did that – I’d never get to cast a spell!

You will NEVER deal with anyone but me regarding your spell, from start to finish. All communication is from me, the spell will be cast by me and the results will be prepared by me. All curios, oils, talismans, mojos, etc are all created by me unless otherwise indicated. Because of this I need your understanding that since I am only one person, it will take time for results (if there are physical results for your spell) to get mailed to you. It can sometimes take 2-4 weeks (depending on where you live, especially International clients) to get your physical results (if there are any, most spells do not have them). Email results happen much quicker usually in several days to a week.

Once a package leaves me (this applies to International clients) I cannot track it. Certain packages from me will be trackable if they have a Signature Confirmation which I do for US Domestic clients when the packages fit the Post Office standards.

Also, when I do use a Signature Confirmation sometimes the package will be returned to me because it has not been signed for or picked up from a client’s post office. I will not resend the package unless you contact me and additional arrangements are made.

Chances are if you do not get your package it may have been returned to me. Just contact me by email and I will be able to tell you if that is the case.

Once your spell is cast I do not offer refunds. Remember you pay me not for results but for work I do in the spell itself. I have a no refunds policy on spells that have been cast.

I cast spells on moon phases and will have limited communication on these days – New Moon, Waxing Moon (for several days during that time) and the Full Moon. I am always unavailable on Sabbats, which are witch holidays, as well as on standard American holidays (Thanksgiving, Christmas, New Years, etc.).

I can no longer provide phone support unless it truly is an emergency and only to well-established clients. Furthermore I cannot respond to multiple on-going inquiries unless you are an established client. There are simply not enough hours in the day to handle the volume of email I get from inquiries who send dozens of emails repeatedly asking the same questions of me or trying to get me to do free readings or provide free services to them.

After your spell is cast and your results have been sent I will not have further communication regarding the work that has been done for you. I do not provide continued spell support beyond the preparation and casting of a spell. With my volume of clients it is just not possible. What I do provide is all my attention to your spell which is where it belongs.

That’s not to say don’t contact me to tell me what’s going on from your end – I truly appreciate it when my clients stay in contact. My best clients have been with me for a decade or longer and stay in contact with me regularly. I enjoy this part of my work especially.

It is important always to give your spell TIME to work! Even if you are an established client please respect that I am only just one single solitary witch and am happy to give you everything I can but I do need to recharge occasionally. Bright blessings to you all!